Install VSee: iPads and mini-iPads

Support Center > Installation Instructions

Published 02/13/2015 at 7:01pm UTC

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Details

We use a videoconferencing application called VSee that must be installed on the mobile device you will use to participate in a session. This process only needs to be done once per mobile device. 

 

You will be automatically prompted to download and install VSee from the App Store when attempting to join a meeting but we recommend going through the process below and testing the connection/audio/video ahead of time to be sure everything is working before an actual session. If you have any questions, or would like to schedule a test session, please don't hesitate to contact the support team at (888) 540-2829, or email us at support@securevideo.com (please include your timezone and that you want to test VSee).

 

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Answer

1. If you are an account holder, log in--you will automatically be shown your Dashboard. In the lower left-hand corner of the page, use the "Install VSee" button. (If you're logged in but on a different page, click on the "Videoconference" tab to navigate to your Dashboard.)

Install VSee button 

 

If you are a guest for an upcoming session, you can download VSee from our main Support page, using the "Install VSee" button in the lower-right hand corner.

Install VSee button on the support page 

 

2. On the message that appears, use the "Download VSee" button in the lower right-hand corner.

Download and Install VSee message on iPad

 

3. If you have not installed VSee before, use the "Get" button and it will turn into an "Install" button. Tap the "Install" button. (Depending on your security settings, you may be asked to log into your Apple ID account.)

Screencap showing the GET button    VSee Install button

 

If you have installed VSee before but need to reinstall it, please click the Download icon (a cloud with an arrow in it) in the same place. 

VSee install icon 

 

 

4. It should start installing, like in the below image.

Installation progress bar

 

 

5. Close the App Store and return to Safari.

Reminder: do NOT try to log into the VSee application directly, as we will automatically launch VSee for you when you want to start a session. (If you accidentally create a VSee account, don't worry--just make sure you are signed out of it when you want to start a SecureVideo session, or SecureVideo will be unable to connect.) 

 

This article was last reviewed by our Support team on February 13, 2015.