Install Zoom: Mac and Chrome

Support Center > Installation Instructions

Published 06/14/2016 at 4:07am UTC

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Details

Zoom download and installation instructions for Mac computers using the Chrome browser.

 

If your host is using our Zoom platform, this must be installed on the device you will use to participate in a session. Zoom only needs to be installed once per device. 

 

You will be automatically prompted to download and install Zoom when attempting to join a meeting but we recommend going through the process below and testing the connection/audio/video ahead of time to be sure everything is working before an actual session. If you have any questions, or would like to schedule a test session, please don't hesitate to contact the support team at (888) 540-2829, or email us at support@securevideo.com (please include your timezone and that you want to test Zoom).

 

 

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Answer

1. If you are an account holder, log in--you will automatically be shown your Dashboard. In the lower left-hand corner of the page, use the "Install Zoom" button. (If you're logged in but on a different page, click on the "Videoconference" tab to navigate to your Dashboard.)

Install Zoom button 

 

If you are a guest for an upcoming session, you can download Zoom from the "Waiting Room Page", using the "Install Zoom" button in the lower-left hand corner.

Install Zoom button on the waiting room page 

 

 

2. On the message that appears, use the "Download Zoom" button in the lower right-hand corner.

Download and Install Zoom message

 

 

3. In the upper right-hand corner of your Chrome window, the download icon will turn into a blue progress bar, and then turn into a downward-facing arrow when the download has been completed. Click on the arrow icon when this happens, and double-click on "zoomusInstaller.pkg" to open it.

Chrome download progress        Zoom download completed        

 

 

4. After you open zoomusInstaller.pkg, you will get a security message; click "Continue".  

Opening the file

 

 

5. When the installation is complete, you will see this screen.

Installation complete

 

 

6. Go back to Chrome to launch the video app.

  • If you are an account holder, click "Enter Meeting" (below left)
  • If you are a participant, click "Enter Waiting Room" (below right)

Enter Meeting button            OR          Back to enter waiting room button

 

 

 

TIP: The first time that you launch a session from Chrome, it will ask you for permission to launch. Tick the box next to "Always open links for URL:Zoom Launcher" before clicking "Open URL:Zoom Launcher" to allow Zoom to start, and to prevent the message from appearing again.

Chrome prompt to open Zoom

 

 

This article was last reviewed by our Support team on January 25, 2017.