Install Zoom: iPads and mini-iPads

Support Center > Installation Instructions

Published 06/14/2016 at 6:09am UTC

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Details

Zoom download and installation instructions for iPads.

 

If your host is using our Zoom platform, this must be installed on the device you will use to participate in a session. Zoom only needs to be installed once per device. 

 

You will be automatically prompted to download and install Zoom from the App Store when attempting to join a meeting but we recommend going through the process below and testing the connection/audio/video ahead of time to be sure everything is working before an actual session. If you have any questions, or would like to schedule a test session, please don't hesitate to contact the support team at (888) 540-2829, or email us at support@securevideo.com (please include your timezone and that you want to test Zoom).

 

 

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Answer

1. If you are an account holder, log in--you will automatically be shown your Dashboard. In the lower left-hand corner of the page, use the "Install Zoom" button. (If you're logged in but on a different page, click on the "Videoconference" tab to navigate to your Dashboard.)

Install Zoom button 

 

If you are a guest for an upcoming session, you can download Zoom from the "Waiting Room Page", using the "Install Zoom" button in the lower-left hand corner.

Install Zoom button on the waiting room page 

 

 

2. On the message that appears, use the "Download Zoom" button in the lower right-hand corner.

Download and Install Zoom message

 

 

3. If you have not installed VSee before, use the "Get" button and it will turn into an "Install" button. Tap the "Install" button. (Depending on your security settings, you may be asked to log into your Apple ID account.)

Screencap showing the GET button    Zoom Install button

 

If you have installed VSee before but need to reinstall it, please click the Download icon (a cloud with an arrow in it) in the same place. 

Zoom iPad installer 

 

 

 

4. It should start installing, like in the below image.

Installing Zoom

 

 

5. Close the App Store and return to Safari, and click on "Enter Waiting Room".

Enter waiting room 

 

 

6. When asked whether you would like Zoom to launch, click "Open".

Open Zoom

 

 

This article was last reviewed by our Support team on June 13, 2016.